Step 1
Submit a help ticket to Clutch Support through the portal here.
Step 2
You will receive an automated email notifying you of the creation of the ticket. In this email, select ‘View Request’ at the bottom left of the email. This will allow you to view the request and to create an account in our ticketing platform.
Step 3
A sign-up page will appear if you do not already have an account. Enter your email address and click the ‘Send link’ button.
Step 4
You will receive a confirmation page showing your email address.
Step 5
Once you receive the sign-up email, click the ‘Sign up’ button.
Step 6
You will see that your email address will be automatically filled in for you. Enter your name and a password for this account. Then, select the ‘Sign up’ button.
Step 7
You will be taken to the ticket from your original submission. From here you can add additional comments, check on the status, and read any comments from the Clutch Support team.
Step 8
Navigate to the top right of the page and select ‘Requests’. You can then navigate to either all tickets that you’ve created or all the tickets you may be involved in.
Step 9
Review the Requests page to view any tickets you are associated with.
