Emails that are scheduled and queued to be sent via the Clutch Portal can be cancelled 10 minutes prior to their scheduled time in order to guarantee a complete cancel. Emails that are cancelled less than 10 minutes to their scheduled times may not be fully cancelled.
To cancel a Scheduled Email, follow the steps below.
Step 1
1.1 Navigate to the Communications tab in Clutch Portal.
1.2 Select Scheduled under the Email section.
1.3 Select the Queued tab.
1.4 Select the Cancel icon.
Step 2
2.1 Read the confirmation alert and click OK.
